Good article about the recent trends in outsourcing industry. US companies are increasingly preferring to work with smaller providers with niche expertise, better client attention and stronger value proposition.
The boutique-sized , niche-focused outsourcing providers seem to be giving giants like HP, IBM, Accenture , TCS , Infosys , Wipro , HCL and Cognizant tough competition in terms of offering a greater degree of customer satisfaction.
A comprehensive poll of over 6,547 outsourcing clients worldwide found that smaller vendors are satisfying more clients, and to a much greater degree, in comparison with their big-ticket counterparts. The study carried out by the Black Book of Outsourcing - which was acquired by business research firm Datamonitor Group a year ago - has represented all outsourcing fields including IT, KPO, LPO and BPO.
Mantra Technologies is uniquely positioned for such change. We are US based with better client proximity. We have keener eye to client business needs and we better align our teams to meet those goals.